Privacy policy

This Privacy Policy explains how AI Skills Income Pte. Ltd. ("AI Skills Income", "we", "us", or "our"), UEN 202801627K, collects, uses, discloses, and protects personal data when you visit https://aiskillsincome.one/ (the "Website"), contact us, or participate in our training programmes and related services. We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and applicable subsidiary legislation.

1. Data controller

The data controller responsible for personal data processed through this Website and our services is:

AI Skills Income Pte. Ltd.
2 Jurong East Street 21, #04-08, IMM Building, Singapore 609601
Email: [email protected]
Phone: +65 6565 3184

For privacy-related enquiries, please contact us using the details above with the subject line "Privacy enquiry". We will acknowledge receipt within five business days.

2. Scope

This policy applies to personal data collected through the Website, email correspondence, telephone calls, in-person registration at our Jurong East studio, and corporate training engagements where we act as service provider. It does not apply to third-party websites linked from our pages, nor to personal data processed solely on behalf of corporate clients under separate data processing agreements. Where those agreements impose stricter standards, they prevail for the relevant engagement.

3. Personal data we collect

3.1 Data you provide directly

When you submit our contact form, enrol in a programme, register for a workshop, or communicate with us, we may collect:

• Identity and contact details: full name, email address, telephone number, company name, job title;
• Enquiry content: subject selection, message body, preferred programme or service type;
• Billing and administrative data: billing address, purchase order references, GST registration details for corporate clients;
• Attendance records: session dates attended, completion status, facilitator notes relevant to progress (not subjective performance rankings);
• Feedback you voluntarily provide in surveys or post-session evaluations.

3.2 Data collected automatically

When you browse the Website, our servers and optional analytics tools may collect technical information including IP address, browser type and version, operating system, referring URL, pages viewed, timestamps, and device identifiers. Essential cookies required for site operation are set regardless of optional consent. Optional analytics and marketing cookies are used only if you accept them via our cookie banner. See our Cookie Policy for details.

3.3 Sensitive data

We do not intentionally collect sensitive personal data such as national identification numbers, financial account credentials, health information, or biometric data through the Website. Please do not submit such information via the contact form. If you include sensitive data in free-text fields without our request, we will delete it where practicable unless retention is required by law.

4. Purposes of collection and use

We collect and use personal data for the following purposes, relying on consent, contractual necessity, legitimate interests, or legal obligation as appropriate under the PDPA:

• Responding to enquiries about programmes, workshops, and corporate training;
• Processing enrolments, issuing invoices, and administering payments;
• Delivering training sessions, providing materials, and tracking completion;
• Communicating schedule changes, venue directions, and administrative notices;
• Improving our curriculum based on aggregated feedback patterns;
• Maintaining Website security, diagnosing technical faults, and preventing abuse;
• Complying with accounting, tax, and regulatory record-keeping requirements;
• Establishing, exercising, or defending legal claims where necessary.

We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. We do not sell personal data to data brokers.

5. Legal bases and consent

Where the PDPA requires consent, we obtain it through clear affirmative action — for example, submitting a contact form after reading this policy, or ticking an enrolment acknowledgement. You may withdraw consent for optional processing (such as marketing emails or optional analytics cookies) at any time by contacting us or adjusting cookie preferences. Withdrawal does not affect the lawfulness of processing before withdrawal, nor our ability to process data where another legal basis applies.

6. Disclosure to third parties

We may share personal data with:

• Service providers who assist with email delivery, hosting, payment processing, and accounting — bound by confidentiality and data protection terms;
• Professional advisers including lawyers and auditors when necessary;
• Government authorities when required by applicable law, court order, or regulatory directive;
• Corporate clients, but only regarding their employees or contractors enrolled through a corporate engagement, and only to the extent necessary to administer that engagement.

We do not permit third parties to use your data for their independent marketing without your separate consent. If we transfer personal data outside Singapore, we ensure recipients provide a standard of protection comparable to that under the PDPA through contractual clauses or other approved mechanisms.

7. Retention

We retain personal data only as long as necessary for the purposes described above:

• Enquiry records: up to twenty-four months from last contact unless an enrolment follows;
• Enrolment and billing records: seven years from the end of the financial year in which the transaction occurred, to meet tax and accounting obligations;
• Training attendance and completion records: five years from programme completion for verification requests;
• Website server logs: up to ninety days unless required for security investigation;
• Cookie consent preferences: stored locally in your browser until cleared.

When retention periods expire, we securely delete or anonymise data so it can no longer identify you.

8. Security measures

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we hold. These include access controls limiting staff access to need-to-know bases, encrypted connections (HTTPS) for the Website, secure handling of enrolment documents at our IMM Building studio, and vendor due diligence for subprocessors. No method of transmission or storage is completely secure; we cannot guarantee absolute security but will notify affected individuals and the Personal Data Protection Commission where mandatory breach notification thresholds are met.

9. Your rights under the PDPA

Subject to exceptions in the PDPA, you may:

• Request access to personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw consent for processing that relies on consent;
• Request information about how we have used or disclosed your data over the past year.

To exercise these rights, email [email protected] with sufficient detail for us to verify your identity. We respond within thirty days unless an extension is permitted. A reasonable fee may apply for manifestly unfounded or excessive access requests.

10. Marketing communications

We may send administrative messages about programmes you enrolled in without separate marketing consent. Promotional emails about new cohorts or workshops are sent only if you opted in or have an existing client relationship and have not opted out. Every promotional email includes an unsubscribe mechanism. Opting out of marketing does not affect transactional or legal notices.

11. Children's data

Our services target working professionals aged eighteen and above. We do not knowingly collect personal data from individuals under eighteen. If you believe a minor submitted data to us, contact us and we will delete it promptly.

12. Third-party links and tools

The Website may link to external resources such as mapping services or professional networks. Those sites operate under their own privacy policies. Embedded fonts loaded from Google Fonts may involve transmission of IP address to Google; refer to Google's privacy documentation for their practices. We minimise third-party scripts and load optional analytics only with consent.

13. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The effective date at the top indicates the latest revision. Material changes will be highlighted on the Website for at least thirty days after publication. Continued use after changes take effect constitutes acknowledgement unless applicable law requires renewed consent.

14. Data protection officer contact

While the PDPA does not always require appointment of a Data Protection Officer for every organisation, we designate privacy enquiries to our administrative lead reachable at [email protected]. That contact coordinates internal responses, documents request logs, and escalates matters requiring legal review. Requests should include your full name, contact details, and a clear description of the issue so we can locate relevant records efficiently.

15. Contact and complaints

Questions or complaints about our handling of personal data should be directed to:

AI Skills Income Pte. Ltd.
Email: [email protected]
Address: 2 Jurong East Street 21, #04-08, IMM Building, Singapore 609601

If you remain dissatisfied after our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore in accordance with its published procedures. We cooperate with regulatory inquiries and maintain internal records of privacy complaints for at least three years to identify recurring issues and improve our practices.

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